In the meantime, a malfunctioning Surface device can make you lose important school work or professional files.īefore troubleshooting the issue, make sure you’ve got the basics covered. After all, it can take quite a while for Microsoft to release an official fix. It’s never fun to contend with this type of problem when your device should be working fine right out of the box. The Solution: How to Deal With a Charged Surface Device That Dies On You The Surface devices in question, after all, were still mostly eligible for return for a full refund. This was mainly due to Microsoft’s track record of taking months to recognize issues and come out with a working fix. Some experts and insiders even called for a full refund and repurchasing. It also appeared to power off while being in active use, such as when the user was typing. The Surface computer would shut off randomly, or at unpredictable intervals the screen would go black. This is not the first time that this problem is being reported.īack in 2017, a number of IT forums and news sites revealed that the then-new Surface Pro 2017 was dying unexpectedly. About Outbyte, uninstall instructions, EULA, Privacy Policy. Compatible with: Windows 10/11, Windows 7, Windows 8
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